Terms and conditions

1. General and Scope

These Terms & Conditions (“Terms”) govern your use of the Aussence website and all purchases made through our online store.

This website is operated by NDLOVU ENTERPRISES LIMITED, a company registered in Hong Kong.

By accessing the website, using our services, or placing an order, you confirm that you have read, understood, and agreed to these Terms.

2. Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any rights you may have under the Australian Consumer Law (ACL) or any other applicable consumer protection laws.

Where required by law, you are entitled to remedies including repair, replacement, or refund for products that are defective, not as described, or not of acceptable quality.

3. Use of the Website

The website is intended for personal, non-commercial use.

You agree not to use the website:

  • for unlawful purposes
  • in breach of any applicable laws or regulations
  • in a way that may damage or impair the website
  • to transmit viruses or harmful code

We reserve the right to suspend or terminate access for violations.

4. Products, Information, and Availability

All product descriptions, pricing, and availability are subject to change without notice.

We make reasonable efforts to ensure accuracy; however:

  • product images are illustrative only
  • minor variations may occur
  • products may be unavailable at any time

We do not guarantee continuous availability.

5. Order Acceptance

A contract is formed when:

  1. you complete checkout, and
  2. you receive an order confirmation email

We reserve the right to refuse or cancel orders where reasonably necessary, including:

  • pricing or system errors
  • incorrect or incomplete information
  • suspected fraud or misuse
  • stock or logistics limitations

If an order is canceled, you will receive a full refund.

6. Pricing and Payment

All prices are displayed in AUD (Australian Dollars) unless otherwise stated.

We accept payment methods available at checkout, including third-party providers.

7. Third-Party Payment Providers

We may offer payment services through third-party providers (including PayPal, Airwallex, Payoneer, or similar).

By using these services, you agree to their separate terms and conditions.

We are not responsible for:

  • payment processing decisions
  • transaction fees
  • disputes managed by those providers

8. Shipping and Delivery

We ship to Australia.

Estimated delivery times are provided as a guide only and are not guaranteed.

Delays may occur due to:

  • customs processing
  • logistics disruptions
  • carrier delays
  • events beyond our control

Customers are responsible for providing accurate delivery details.

9. Import Duties and Taxes

Orders may be shipped from international locations.

Depending on your order and applicable laws, import duties, taxes, or customs charges may apply and are the responsibility of the customer unless otherwise stated at checkout.

10. Returns, Refunds, and Consumer Rights

We offer a returns and refund policy, which is available on our website.

In addition:

Under the Australian Consumer Law, you are entitled to remedies if goods:

  • are faulty or defective
  • are not as described
  • are not of acceptable quality

Nothing in these Terms limits those rights.

11. Product Disclaimer

Products sold on this website are intended for general wellness and cosmetic purposes only.

They are not intended to diagnose, treat, cure, or prevent any disease.

Results may vary between individuals.

You should seek professional advice before using any product where appropriate.

12. Intellectual Property

All content on this website, including text, images, branding, and design, is owned by or licensed to Aussence.

Unauthorized use is prohibited.

13. Limitation of Liability

To the maximum extent permitted by law:

We are not liable for:

  • indirect or consequential losses
  • loss of profit, data, or business

Our total liability is limited to the amount paid for the relevant product.

Nothing in these Terms excludes liability that cannot be excluded under law.

14. Force Majeure

We are not responsible for delays or failure to perform due to events beyond our control, including:

  • natural disasters
  • pandemics
  • government actions
  • supply chain disruptions

15. Changes to Terms

We may update these Terms at any time.

The latest version will always be available on the website. Continued use of the website constitutes acceptance of any updates.

16. Governing Law

These Terms are governed by the laws of Hong Kong (SAR).

17. Business Information

This website is operated by:

NDLOVU ENTERPRISES LIMITED
Unit 2A, 17/F Glenealy Tower
No.1 Glenealy Central
Hong Kong
Company registration number: 80047862

Email: support@aussence.com