Customer Support — Fast, Reliable Help

Have a question before or after your purchase? Our support team typically responds within 24 hours.

Support hours:
Monday–Friday 9:00–18:00
Saturday–Sunday 10:00–14:00

📧 support@aussence.com

AUSSENCE

At Aussence, we offer carefully selected products designed for everyday use — chosen for quality, practicality, and value.

We focus on fair pricing and a smooth shopping experience, with free shipping across Australia and a 30-day guarantee on all orders.

If you have any questions before or after your purchase, our support team is here to help.

Frequently Asked Questions

My delivery is taking longer than expected — what should I do?

In some cases, deliveries may take slightly longer than estimated due to high demand or delays with the carrier.

If you’re unsure about your order status, please contact us at support@aussence.com, and we’ll look into it for you.

Where can I find my tracking number?

Your tracking number will be sent to your email as soon as your order has been dispatched.

You can also track your order directly on our tracking page here:

👉 https://www.aussence.com/apps/track-your-order

If you can’t find the email, please check your spam or junk folder.

My tracking hasn’t updated — is that normal?

Yes, it’s normal for tracking to take a few days to update after your order has been shipped, especially in the early stages of transit.

If there are still no updates after a few days, feel free to contact us at support@aussence.com, and we’ll assist you.

What should I do if there’s an issue with my order?

If you experience any issues with your order, please contact us at support@aussence.com.

We’ll respond as quickly as possible and work with you to find a suitable solution.

  • Free Shipping

    All orders include free tracked shipping across Australia. Orders are processed the next business day and delivered via Australia Post or local carriers.

  • Shop with Confidence

    We want you to be satisfied with your purchase. If there’s an issue, contact us within 30 days and we’ll make it right.

  • Secure Payments

    We use secure, encrypted payment methods to protect your information.