Privacy policy

1. Introduction

This Privacy Policy explains how NDLOVU ENTERPRISES LIMITED (“we”, “us”, “our”), operating under the brand Aussence, collects, uses, discloses, and protects your personal information.

We are a company registered in Hong Kong and operate an international e-commerce business serving customers, including those located in Australia.

By accessing or using our website (www.aussence.com) or purchasing from us, you agree to the collection and use of your personal information in accordance with this Privacy Policy.

2. Identity of Data Controller

The data controller responsible for your personal information is:

NDLOVU ENTERPRISES LIMITED
Company Registration Number: 80047862
Unit 2A, 17/F Glenealy Tower
No.1 Glenealy Central
Hong Kong

Email: support@aussence.com

3. Types of Personal Information Collected

We collect personal information that you provide directly, as well as certain information collected automatically.

3.1 Information you provide

This includes:

  • full name
  • billing and shipping address
  • email address
  • phone number
  • order details and purchase history
  • communications with customer support

3.2 Information collected automatically

When you use our website, we may collect:

  • IP address
  • device type and browser information
  • pages visited and browsing behavior
  • referring URLs
  • interaction with advertisements

4. Payment Information

We do not collect or store payment card details.

Payments are processed securely by third-party payment providers, including:

  • Shopify Payments
  • PayPal
  • Airwallex
  • other providers available at checkout

These providers process your data in accordance with their own privacy policies and regulatory obligations.

5. Purposes of Processing

We collect and use personal information for the following purposes:

5.1 Contractual purposes

  • processing and fulfilling orders
  • delivering products
  • sending order confirmations and tracking updates
  • handling returns, refunds, and customer support

5.2 Legitimate business purposes

  • improving website functionality and user experience
  • analyzing website performance
  • preventing fraud, abuse, and unauthorized activity

5.3 Legal and regulatory compliance

  • complying with accounting, tax, and legal obligations
  • responding to lawful requests from authorities

5.4 Marketing (with consent where required)

  • sending promotional emails
  • providing offers and updates

You may withdraw consent for marketing at any time.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • enable essential website functionality
  • analyze traffic and usage patterns
  • improve user experience
  • support advertising and remarketing

We may use tools including:

  • Google Analytics
  • Meta (Facebook) Pixel
  • Shopify analytics tools
  • other advertising platforms

You can manage or disable cookies via your browser settings. Disabling cookies may impact site functionality.

7. Disclosure of Personal Information

We may share your personal information with third parties where necessary to operate our business, including:

  • Shopify (e-commerce platform provider)
  • payment processors
  • shipping and logistics providers
  • IT, hosting, and cloud service providers
  • marketing and analytics providers

These parties process data:

  • on our behalf, or
  • as independent data controllers under their own legal obligations

We do not sell personal information.

8. International Data Transfers

As an international business, your personal information may be transferred to, stored, or processed in jurisdictions outside your country, including Hong Kong and other locations where our service providers operate.

We take reasonable steps to ensure that such transfers are conducted securely and in accordance with applicable privacy standards.

9. Data Retention

We retain personal information only for as long as necessary to:

  • fulfill the purposes described in this policy
  • comply with legal, tax, and accounting obligations
  • resolve disputes and enforce agreements

Retention periods may vary depending on the nature of the data and legal requirements.

10. Data Security

We implement appropriate technical and organizational measures designed to protect personal information against:

  • unauthorized access
  • loss or theft
  • alteration or disclosure

Despite these measures, no system is completely secure, and we cannot guarantee absolute security.

11. Your Rights

Depending on your location, including if you are located in Australia, you may have rights under applicable privacy and consumer laws, including:

  • the right to access your personal information
  • the right to request correction of inaccurate data
  • the right to request deletion of your data
  • the right to restrict or object to certain processing
  • the right to data portability

To exercise your rights, contact us using the details below.

We will respond within a reasonable timeframe.

12. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of such websites.

13. Updates to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website. Continued use of the website constitutes acceptance of any updates.

14. Contact Information

For questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact:

NDLOVU ENTERPRISES LIMITED
Company Registration Number: 80047862
Unit 2A, 17/F Glenealy Tower
No.1 Glenealy Central
Hong Kong

Email: support@aussence.com
Website: www.aussence.com