Shipping policy
Overview
At Aussence, we aim to provide clear information about how orders are processed, shipped, and delivered to customers in Australia. This Shipping & Delivery Policy explains what happens after an order is placed, estimated delivery timeframes, and important information about shipping, tracking, and import-related matters.
Order Processing
Once you place an order through our website, your order enters our processing queue immediately.
Processing time is typically the next business day.
This means that orders placed on a business day will generally be reviewed, confirmed, and prepared for dispatch on the following business day.
During the processing stage, we:
- verify the order details
- confirm payment status
- prepare the order for fulfillment
- transfer the order to our fulfillment and shipping partners
Orders are not usually processed on weekends or public holidays.
In some cases, processing may take longer than the next business day, including where there are:
- unusually high order volumes
- public holidays
- technical issues
- stock verification requirements
- temporary disruptions affecting fulfillment or logistics partners
We make reasonable efforts to process all orders as quickly as possible.
Shipping Time
After an order has been processed and dispatched, the estimated delivery time to Australia is generally 5 to 15 business days.
Delivery times may vary depending on factors such as:
- the delivery address
- carrier operations
- customs handling
- peak shipping periods
- other conditions outside our control
Delivery timeframes provided on the website are estimates only. They are not guaranteed delivery deadlines.
Shipping Costs
We offer free standard shipping on orders delivered within Australia, unless otherwise stated on the website or at checkout.
If any shipping charge applies to a particular product, service, or promotion, this will be clearly shown before you complete your purchase.
International Fulfillment
Orders may be fulfilled and shipped from suppliers, warehouses, or logistics partners located outside Australia.
Because of this, your order may be handled through international shipping channels before final delivery.
This may affect delivery timing and may also result in customs review or import processing.
Customs, Duties, Taxes, and Import Charges
For orders shipped internationally into Australia, customs duties, taxes, import charges, or processing fees may apply depending on the nature of the goods, shipment value, and applicable laws and regulations.
Unless expressly stated otherwise on the website or at checkout, any such duties, taxes, or import-related charges are the responsibility of the customer.
Aussence does not guarantee that a shipment will be free from customs charges, inspection, delay, or intervention by border or customs authorities.
We aim to provide clear and transparent information where known, but customs treatment is outside our control.
Delivery Address
Orders will be shipped to the delivery address provided by the customer at checkout.
It is the customer’s responsibility to ensure that all shipping details are accurate and complete, including:
- full name
- street address
- apartment or unit number where relevant
- postcode
- suburb or city
- correct contact details
We are not responsible for delays, failed deliveries, or additional costs resulting from incorrect, incomplete, or inaccurate delivery information supplied by the customer.
Tracking Information
Once an order has been dispatched, we will send a shipping confirmation email that includes tracking information where available.
Tracking updates may not appear immediately and can take some time to be activated by the shipping carrier.
Tracking events and final delivery scans are provided by third-party carriers, and delays in tracking updates can occur.
Delays
Although we aim to meet the estimated delivery windows provided, delays can occur for reasons outside our control, including:
- customs inspections
- carrier delays
- weather events
- transport disruptions
- system interruptions
- supply chain issues
A shipping delay does not automatically entitle a customer to cancellation, refund, or compensation, except where required under applicable law, including any non-excludable rights under the Australian Consumer Law.
Lost, Damaged, or Delayed Shipments
If your order appears to be lost, significantly delayed, or arrives damaged, please contact us as soon as possible at:
We will review the matter and provide reasonable assistance in accordance with our policies and any rights you may have under applicable law.
Contact
If you have any questions about shipping or delivery, you can contact us at:
Aussence
NDLOVU ENTERPRISES LIMITED
Unit 2A, 17/F Glenealy Tower
No.1 Glenealy Central
Hong Kong
Company registration number: 80047862
Email: support@aussence.com